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CUSTOMER SERVICE HELP
Ordering
How do I know if an item is in stock? We make
every effort to keep our items in stock.
However, occasionally some items become temporarily out of stock. If an item is out of stock you will see an
"out of stock" box and you will not be able to add that item to your shopping
basket. Most out of stock items will be
available within 1 – 3 weeks. To receive
email notification that the item is available, enter your email address in the
box provided. (Please note
that items shipped directly from our suppliers are considered to be "in stock"
although they may require additional ship times. See the product information for details.) How do I place an order on line? Select the
items you would like to purchase using the "add to basket" feature.
Your shopping basket contains all the items you selected and is always
available for your review at the bottom of every page. From the shopping basket
you can change or update your order. When you are ready to finalize your order select the "check out" button. You will then have another chance to review your order and shipping charges, and make any changes necessary. If you have a gift certificate or coupon code, enter it in the space provided on the first page of check out and click on the "submit" button. Choose the "continue check out" button when you are satisfied with your selections. Complete the billing and shipping information. Select the
option to order online using your credit card. You will be given a final chance
to review your order and shipping information.
You will then be prompted for your credit card information. Your order
will be processed, and
your credit card charged, after you select the SUBMIT ORDER
button. Once your order is submitted, it cannot be changed or cancelled. You will receive an email confirming
your order. Please call customer service if you need help
or have questions. For your
shopping convenience Visa, MasterCard, Discover and American Express cards are
accepted.
Can I order by telephone or fax? Yes, you
can! Follow the same procedures for placing an order on line. Then select the option to print your order.
Print the order form and call our customer service department at
1-888-766-7925. Our customer service
department is available Monday through Friday, Orders may
also be placed by fax to 215-766-2830.
Be sure to include your credit card information, billing & shipping
and email address on the order form. You
will receive an email confirming your order within 1 business day. Can I send a check to pay for my
order? Yes! Follow the same procedures for placing an order on line. Then select the option to print your order.
Print the order form and enclose a personal check*, money order or bank check payable
to Piper Classics. * Please be
advised that orders submitted with a personal check may delay your order by as
much as 10 business days due to the check
clearing process. (Money orders or bank
checks are processed for shipment immediately.)
There will be a $25 charge for returned checks. Mail your
order with payment to: J & B Classics How do I
know if I placed my order successfully? If you
provide us with a valid email address when you place an order we will send you
an email message confirming your order.
If you do not receive this message please call our customer service
department - 888-766-7925. When will
I be billed for my order? Your credit
card is billed when your order is submitted. In-stock merchandise ships next business day. (A handful
of our specialty items may require longer shipping times. See product details.) Can I cancel or change my order? We know you
appreciate quick shipping. When an order
has been entered into our system we begin to process it immediately, therefore
we cannot make changes or cancel orders. Shipping
We carry
most items in inventory so we can ship your items without delay. Most purchases are shipped via Fed Ex Ground from our Some of our
items are shipped directly from the supplier.
These items may require longer shipping times. Please see the product description for
approximate shipping times. Large
orders, or orders which include items shipped directly from our suppliers, will
arrive in multiple boxes. How will
I know when my order has shipped? Once your
order has been processed for shipment you will receive shipment notification
from us via email. You will then receive
an email from Fed Ex stating that the order has been received by their system
and is being scheduled for delivery. This email will contain a Fed Ex tracking
number for your convenience. If you do
not provide a valid email address you will not receive notification of
shipment. Please note
that you will not receive a tracking number for orders shipped directly from
our suppliers. What shipping service do you use? Most orders
are shipped via Fed Ex. PO Box and How soon will I receive my order from
Fed Ex? Fed Ex has
provided us with a map showing approximate shipping times from our facility in When your
order is shipped you will receive an email from Fed Ex containing information
about the shipment, a tracking number and a link to the Fed Ex website for
tracking purposes. Should you not receive this email please check your email
spam file.
Yes! Once your order has been shipped and received
into the Fed Ex system you will receive an automated email from Fed Ex. This email will provide you with a link to the
Fed Ex website and a tracking number for your convenience. If you do not receive this email please check
your email spam filters. Please
Note: PO Box and We will do
everything we can to expedite your order if you have a specific shipping
need. Generally speaking, most items are
shipped the next business day so that you receive your order as quickly as
possible. Please
see our shipping table for approximate delivery times. We do not
have pre-established shipping charges for "Express Shipping". However Second Day Air shipments are
available by request. Please call
our customer service department, 1-888-766-7925 by What are
the charges for shipping and handling? Shipping & Handling Costs **
**Please
Note: The above shipping costs
apply to shipments within the 48 contiguous Can I
ship my purchase to a P.O. Box? We prefer to
ship to street addresses via Fed Ex.
However we will ship to your P.O. Box if requested. All shipments to a P.O. Box will be shipped
via the United States Postal Service (USPS) – Priority Mail. Please note however that no tracking
information will be available for shipments via the USPS. Do you ship to foreign countries? We currently
ship to Please call
our customer service department, 1-888-766-7925, for shipping to other
countries. Additional shipping charges
and times apply. Tracking information is
not available. Shipping insurance is
required. Returns & Exchanges
What if I don't like something or
it's not what I expected? We are proud
of our products and want you to be perfectly satisfied with your purchase. If
you are not satisfied for any reason please return your purchase to us. We will gladly refund your purchase up to 60
days after the order date. Returns are easy. You can return the merchandise through the mail for a refund within 60 days of the order date. To make a return by mail, just complete the Return Form on the back of the packing slip that you received with your merchandise. Simply indicate the reason for return. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records. Products must be returned in their original
condition and packaging. Please repack
your returns carefully. Refunds on
returns will not be given on items that are damaged due to poor packaging. For your protection we highly recommend that
you insure your returned items. We regret
that shipping charges are non refundable. We cannot accept returns sent C.O.D. You
may use the shipping carrier most convenient for you. Send the package to: Returns
Department If you have
any questions please call 1-888-766-7925. When will
I receive credit for a return? Your credit/refund will be processed promptly. We make every attempt to process your return within 36 hours of receiving your package. You will receive an email notifying you that the return has been processed. Orders placed with a credit card will receive a refund to your credit card. A refund check will be issued for orders placed with a check or money order. I received damaged/defective
merchandise. What do I do? If you receive
damaged or defective merchandise please call our customer service department at
1-888-766-7925. We will replace it
immediately or issue a credit/refund in full. Privacy and Security
I'm
concerned about privacy. What is your
policy? I'm concerned about using my credit card on line. Is your website secure? To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place. Never email your credit card information to us or anyone else. Other FAQs
We expect to
have a print catalog available by mid-November, 2006. If you would like to receive one, please send
a catalog request with your name and mailing address to e.shopping@piperclassics.com. A catalog will be sent to you as soon as it
is available. An item I want is out of stock. When will it become available? We make
every effort to keep most items in stock.
However, at times some items will become temporarily "out of
stock". You will not be able to order
these items until they become available.
Most out of stock items will be available within 1 – 3 weeks. To receive email notification that the item
is available, enter your email address in the box provided. Coupons must be redeemed on the
first page of check out. Enter your coupon
code and press the "submit " button. Coupon codes must be entered during the
check out process to be valid. We periodically send sales
information and coupons through our email advertisements. If you wish to receive this information,
enter your email address in the Sales & Coupons area of our website. (We do not sell or trade email addresses
with other businesses.) Pennsylvania Sales Tax is automatically added to orders delivered within Orders delivered outside of Pa do not incur Pa sales tax. You may be responsible to pay sales tax to your state. Check with your state sales tax office. How do I
care for my curtains, linens and quilts from Piper Classics? We highly
recommend dry cleaning for all curtains including shower curtains. Washing will often cause shrinkage. All of our table
linen products and quilts should be washed in cold water on the gentle cycle or
by hand, unless otherwise stated on the product packaging. We recommend line
drying or machine drying on the lowest setting to avoid shrinkage. Do you
sell gift certificates? Gift certificates
for PiperClassics.com are available through our customer service department - 888-766-7925.
Please specify if you are purchasing a certificate for the website or for our
retail store as they are not interchangeable. Can I use
my Piper Classics' retail store gift certificate for online purchases? Piper
Classics retail store gift certificates may only be redeemed at the Pipersville
location. Gift certificates for PiperClassics.com are available through our
customer service department (888-766-7925) and may only be used on line.
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