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Customer Service

It is our goal to provide you with exceptional customer service.  Many of your questions can be answered on this page.  However if you can't find the answer, or you are experiencing a problem, please contact our customer service department.

You will find answers to most of your customer service questions on these help pages. However, if you have a problem or a specific customer service question, please contact us:

Online Customer Service and Order Department 
 
Phone: 1-888-766-7925
Customer Service Hours:
         Monday - Friday 10 AM - 5 PM EST
 
Our Customer Service Department is Closed for the Following Holidays:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
 
Please Note: Our Customer Service Department will close at 3:00 PM on December 24th and 31st.
  
Retail Store in Pennsylvania
 
Now Closed
Phone: 1-215-766-0331
 

Placing an Order

Select the items you would like to purchase using the "add to basket" feature. Your shopping basket contains all the items you selected and is always available for your review at the bottom of every page. From the shopping basket you can change or update your order. Choose the "Continue Check Out" button when you are satisfied with your selections. Complete the billing and shipping information pages.

Select the Payment Method: Credit Card, PayPal or Check/Money Order. You will be prompted for your credit card information or directed to the PayPal website. Your order will be processed, and your credit card or PayPal account charged after you select the "Place My Order" button. If you are choosing to pay by check you will be given instructions for mailing you check or money order.

Once your order is submitted, it cannot be changed or cancelled. You will receive an email confirming your order. Please call customer service if you need help or have questions.

For your shopping convenience Visa, MasterCard, Discover and American Express cards are accepted.

We also accept PayPal. 

Ordering by Phone

To place an order by phone, call our customer service department at 1-888-766-7925. Our customer service department is available Monday through Friday, 10am - 5pm EST. Please have your credit card available.

Orders may also be faxed to 215-766-2830. Be sure to include your credit card information, billing & shipping information and email address on the order form. You will receive an email confirming your order within 1 business day.

Paying by Check

Place your order through our website then select the option to pay by Check or Money Order. After you submit your order you will recieve an email confirmation and instructions for mailing your check. Print the order form and enclose a personal check or money order, payable to Piper Classics.

* Please be advised that orders submitted with a personal check will delay your order by as much as 10 business days due to the check clearing process. Money orders are processed for shipment immediately. There will be a $25 charge for returned checks.

Mail your order with payment to:

J & B Classics
1806 Deep Run Rd.
Unit H
Pipersville, Pa 18947

Cancelling or Changing an Order

We know you appreciate quick shipping. When an order has been entered into our system we begin to process it immediately, therefore we cannot make changes or cancel orders.

Out of Stock or Back Ordered Items

We make every effort to keep our items in stock. However, occasionally, some items become temporarily out of stock. If an item is out of stock you will see an "out of stock" box and you will not be able to add that item to your shopping basket. Most out of stock items will be available within 1 - 3 weeks. To receive email notification that the item is available, enter your email address in the box provided.

Some of our items are able to be backordered.  If an item is backordered it will be indicated in the product description page.  Orders placed for backordered items will recieve priority shipment as soon as the product becomes available.  You will be charged for the item when the order is placed.

Shipping Time

In stock merchandise ships the next business day!

We carry most items in inventory so we can ship your items without delay. Most purchases are shipped via Fed Ex Home Delivery from our Pennsylvania warehouse within 24 hours of receipt of your order. Orders received on Friday, Saturday & Sunday will ship out Monday morning. (Our shipping department is closed on weekends & major US holidays.)

Some of our items are shipped directly from the supplier. These items may require longer shipping times. Please see the product description for approximate shipping times. Large orders, or orders which include items shipped directly from our suppliers, will arrive in multiple boxes.

Most orders are shipped via Fed Ex Home Delivery. Home Delivery provides delivery service Tuesday through Saturday.  Deliveries to P.O. Box are shipped via Fed Ex Smart Post which is a combination of Fed Ex and the USPS.  Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Canada and APO addresses are shipped via USPS. Orders shipped via USPS do not have tracking capabilities.

Fed Ex has provided us with a map showing approximate shipping times from our facility in Pa. The days shown are "business days" and do not include Sundays or major holidays. Please note that Fed Ex does not guarantee these shipping times, they are meant as a guideline. Expect delayed delivery times during peak holiday season.

When your order is shipped you will receive an email from Fed Ex containing information about the shipment, a tracking number and a link to the Fed Ex website for tracking purposes. Should you not receive this email please check your email spam file.

Shipping Charges

 

$0.00 - $30.00
$8.50
$30.01 - $70.00
$10.99
$70.01 - $100.00
$13.99
$100.01 - $150.00
$16.99
$150.01 - $200.00
$19.99
$200.01 +
10% of purchase price

**Please Note: The above shipping costs apply to shipments within the 48 contiguous U.S. states. Shipments to Alaska, Hawaii, Canada, Puerto Rico, U.S. Virgin Islands and APO addresses will incur an additional $20.00 charge, due to higher shipping costs and special handling requirements.

**ATTENTION CANADIAN CUSTOMERS**

Aside from our standard $20.00 handling fee for shipments outside of the U.S., additional funds may be required to ship heavy and/or bulky items to Canada.  Our Customer Service Representative will contact you regarding extra shipping charges before completing shipment.
 
For orders shipping internationally, customs and/or duty fees & taxes are not included in the shipping charges paid to Piper Classics. These fees are collected when FedEx or the Postal Service delivers the package, and are the sole responsibility of the customer.

Shipment Notification

Once your order has been processed for shipment you will receive shipment notification from us via email. You will also receive an email from Fed Ex stating that the order has been received by their system and is being scheduled for delivery. This email will contain a Fed Ex tracking number for your convenience. If you do not provide us with a valid email address you will not receive notification of shipment.

Please note that you will not receive a shipment notification or tracking number for orders shipped directly from our suppliers.  Please call our customer service department if you are concerned about when your item(s) will arrive.

Order Tracking

Once your order has been shipped and received into the Fed Ex system you will receive an automated email from Fed Ex. This email will provide you with a link to the Fed Ex website and a tracking number for your convenience. If you do not receive this email please check your email spam filters.

Please Note: PO Box and APO are shipped via USPS Priority Mail. These orders may take 3 - 7 days or longer to receive, and no tracking information will be available. Orders shipped to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Canada will be shipped via Fed Ex or USPS Priority Mail.

Shipping to a P.O. Box

We prefer to ship to street addresses via Fed Ex. However we will ship to your P.O. Box if requested. All shipments to a P.O. Box will be shipped via Fed Ex Smart Post.  Be aware that shipping to a P.O. Box can cause significant delays.

Express Shipping

We will do everything we can to expedite your order if you have a specific shipping need. Generally speaking, most items are shipped the next business day so that you receive your order as quickly as possible.

We do not have pre-established shipping charges for "Express Shipping". However Second Day Air shipments are available by request.

Please call our customer service department, 1-888-766-7925 by 12 noon for additional information and/or to expedite shipments.

Shipping outside of the Contiguous U.S.

We currently ship to Canada, APO addresses, Puerto Rico and the U.S. Virgin Islands.

**Please Note: Our standard shipping costs apply to shipments within the 48 contiguous U.S. states. Shipments to Alaska, Hawaii, Canada, Puerto Rico, U.S. Virgin Islands and APO addresses will incur an additional $20.00 charge, due to higher shipping costs and special handling requirements.

**ATTENTION CANADIAN CUSTOMERS**
Aside from our standard $20.00 handling fee for shipments outside of the U.S., additional funds may be required to ship some items to Canada.

Free Shipping Promotions
Free Shipping offers are valid only on orders shipping within the contiguous United States. Orders sent to Canada, Alaska, Hawaii, Puerto Rico, and other US Territories may not qualify for this promotion and may require additional shipping surcharges in addition to the standard handling fee for these locations. Should shipping surcharges apply; Piper Classics’ customer service will contact the buyer prior to releasing the order for shipment. Piper Classics will discount a portion of the shipping charges for these orders (during the free shipping promotion) equal to our standard shipping charges for the order.

Customs & Duties
Canadian import duties, taxes and charges are not included in the item price, or the shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to ordering. These charges are normally collected by the delivery freight (shipping) company and are the responsibility of the customer. Do not confuse them for additional shipping charges.

Returning Merchandise

Returns are easy. We are proud of our products and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason please return your purchase to us. We will gladly refund your purchase up to 60 days after the order date.

To make a return, just complete the Return Form on the back of the packing slip that you received with your merchandise. Simply indicate the reason for return. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records. You may use the shipping carrier most convenient for you.

Products must be returned in their original condition and packaging. Please repack your returns carefully. Refunds on returns will not be given on items that are damaged due to poor return packaging. For your protection we recommend that you insure your returned items.

Send your return to:

Returns Department
J & B Classics
1806 Deep Run Rd.
Unit H
Pipersville, Pa 18947

We make every effort to process your return in a timely manner.  You can expect to see a refund within 2 - 3  business days after we recieve your returned merchandise. You will receive an email notifying you that the return has been processed. Orders placed with a credit card will receive a refund to your credit card. A refund check will be issued for orders placed with a check or money order. Please note that shipping charges are non-refundable. We cannot accept returns sent C.O.D.

Damaged or Defective Merchandise

If you receive damaged or defective merchandise please call our customer service department at 1-888-766-7925. We will replace it immediately or issue a refund in full. 

Please save your packaging.  We may ask you to repack the item so our shipper can pick it up and return it to our warehouse.

Privacy Policy

Piper Classics is concerned about your privacy. When you provide us with your name, address and email address, we will not share this information with other companies without your express permission. We never share financial or personal information about you or your household.

Website Security

We protect your security on our systems so you can order with confidence! Piper Classics has sophisticated encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the Piper Classics ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it.

To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place. Never email your credit card information to us or anyone else.

An item I want is out of stock. When will it become available?

We make every effort to keep most items in stock. However, at times some items will become temporarily "out of stock". You will not be able to order these items until they become available. Most out of stock items will be available within 1 - 3 weeks. To receive email notification that the item is available, enter your email address in the box provided.

How do I use my coupon code?

Coupons may be redeemed during the check out process. Enter your coupon code and press the arrow button. Coupon codes must be entered during the check out process to be valid.

How can I get a coupon?

We periodically send sales information and coupons through our email advertisements. If you wish to receive this information, enter your email address in the Sales & Coupons area of our website. (We do not sell or trade email addresses with other businesses.)

Do I have to pay sales tax?

Pennsylvania Sales Tax is automatically added to orders delivered within Pennsylvania.

Orders delivered outside of Pa do not incur Pa sales tax. You may be responsible to pay sales tax to your state. Check with your state sales tax office.

How do I care for my curtains, linens and quilts from Piper Classics?

We highly recommend dry cleaning for all curtains, including shower curtains. Washing will often cause shrinkage.

All of our table linen products and quilts should be washed in cold water on the gentle cycle or by hand, unless otherwise stated on the product packaging. We recommend line drying or machine drying on the lowest setting to avoid shrinkage.

Can I use my Piper Classics' retail store gift certificate for online purchases?

Piper Classics retail store gift certificates may only be redeemed at the Pipersville location. Gift certificates for PiperClassics.com are available through our customer service department (888-766-7925) and may only be used on line.

Promotion Details

Shipping Offer Exclusions
Some exclusions apply to all Free Standard Shipping promotions. Free Shipping offers apply to Standard Shipping charges only and do not apply to additional shipping charges for heavy or bulky items, or to additional shipping charges for shipments outside of the contiguous US.

A minimum order amount is required to qualify for a free shipping promotion. The minimum order to qualify excludes tax, shipping charge, prior purchases and purchases of Gift Cards. Free Shipping offer cannot be combined with other coupon offers. Not valid on products that are marked with “No further discounts apply”, as indicated in the product details. Promotion or Coupon Codes must be entered and validated during the online checkout process to apply.

Free Shipping Promotion Offers are valid only on orders shipping within the contiguous United States. Orders sent to Canada, Alaska, Hawaii, Puerto Rico, and other US Territories may not qualify for this promotion and may require additional shipping surcharges in addition to the standard handling fee for these locations. Should shipping surcharges apply; Piper Classics’ customer service will contact the buyer prior to releasing the order for shipment. Piper Classics will discount a portion of the shipping charges for these orders (during the free shipping promotion) equal to our standard shipping charges for the order.

Free Shipping Offers do not include products sent in oversized or particularly heavy boxes. These items may include, but are not limited to, cabinets, pottery, furniture, shelves or large or heavy items - see product details. These items may be subject to additional shipping charges and special handling fees. Should shipping surcharges apply; Piper Classics’ customer service will contact the buyer prior to releasing the order for shipping. Piper Classics will discount a portion of the shipping charges for these orders (during the free shipping promotion) equal to our standard shipping charges for the order.

Piper Classics reserves the right to change or end free shipping offers at any time.

Coupon Offer Exclusions
Some exclusions apply to all percent off or dollar off coupon promotions. Coupon offers apply to minimum order amounts after any discounts have been applied.

A minimum order amount is normally required to qualify for coupon promotions. The minimum order to qualify excludes tax, shipping charge, prior purchases and purchases of Gift Cards. Coupon offers are not valid on products that are marked with “No further discounts apply”, as indicated in the product details. Coupon offers cannot be combined; one coupon per order. Promotion or Coupon Codes must be entered and validated during the online checkout process to apply.

Piper Classics reserves the right to change or end coupon offers at any time.
 

If you have any questions regarding our promotion details please call us at 1-888-766-7925.