To make a return, simply indicate which items you are returning in the Returns column on the packing slip you received with your merchandise. Place the Return Form in the box with your merchandise. Be sure to make a copy of the form and keep it for your records. You may use the shipping carrier most convenient for you.
Products must be returned in their original condition and inner packaging (For Example - any inner box or the plastic sleeve on a curtain, etc). Please repack your returns carefully. Refunds on returns will not be given on items that are damaged due to poor return packaging. For your protection we recommend that you insure your returned items.
Send your return to:
J & B Classics
1806 Deep Run Rd.
Pipersville, Pa 18947
We make every effort to process your return in a timely manner. You can expect to see a refund within 2 - 3 business days after we recieve your returned merchandise. You will receive an email notifying you that the return has been processed. Orders placed with a credit card will receive a refund to your original credit card. Orders placed via PayPal will receive a refund to your PayPal account. Orders placed with a gift certificate will be returned to the original gift certificate.
Please note that original shipping charges are non-refundable and return shipping is the responsibility of the customer. Also, your refund may be adjusted if a coupon was applied to your original order.
Some items such as quilted bedding, and many of our braided rugs, have a restocking fee if you choose to return them. Due to the special order nature of these items, there will be a 15% restocking fee subracted from your refund, except in the case of defective merchandise. Any item that is subject to the 15% restocking fee will be noted as such in the product information. Please call for a swatch so that we can assist you in purchasing the correct item!
Damaged or Defective Merchandise
We do our best to make sure that your purchase arrives at your door in excellent condition! However, occassionally things happen. If you receive damaged, incorrect, or defective merchandise please call our customer service department at 1-888-766-7925. We will replace it immediately or issue a refund in full.
Please save your packaging. We may ask you to repack the item so our shipper can pick it up and return it to our warehouse.
We think you'll love your purchase, but if you dont...
We work hard to bring you products that have the right mix of style and quality at comfortable prices that fit your budget. We're proud of our products and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, please return your purchase to us. We will gladly refund your purchase up to 60 days after the order date.